Název pozice: Linux Support Engineer [ABC0001593]

Krátký popis pozice: Prague or Nuremberg We are growing our SUSE Global Support organisation and are currently seeking highly motivated Support professionals to provide technical support and problem resolution to our customers using SUSE Linux products and offerings. Our portfolio includes, to name but a few, SUSE Linux Enterprise Server/Desktop, SUSE Linux High Availability Extension, SUSE Manager, SUSE Enterprise Storage, Container/Docker and many more exciting products and technologies we work with. The Role You will be joining a team of highly skilled Linux technical specialists providing our global SUSE customers with a 24/7 "follow the sun" support service. As a Technical Support Engineer at SUSE your key duties and responsibilities will include: Working as a first line support engineer, out of our Prague office. Focusing on troubleshooting challenging, complex, critical, and sensitive customer issues within our product portfolio Providing technical support and maintaining professional communication with SUSE’s enterprise customers Collaborating efficiently with your Technical Support colleagues, both locally in Prague and globally across locations including Nuremberg, US and Singapore. Engaging with development on product management on feature requests. Learning and accumulating knowledge on new technologies and knowledge sharing Availability to occasionally be on call after hours and on weekends.

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